Kaizen is a philosophy focused on problem solving to achieve gradual, orderly, and continuous improvement throughout all the elements of a process. It is based on analyzing a process or system with a view to developing an understanding of how it works, and working out how it can be continually improved. Kaizen activities are aimed at adding value to every operating step in a process, and eliminating any wasteful or non-value-added elements.

A Kaizen Event is a carefully planned, well structured team-based activity focused on solving problems in a process. The Event should be customer-driven, in that the improvements that it initiates and implements are aimed at getting a product or service of the highest quality to a customer in the least amount of time.

The Event is based on a Plan, Do, Check, Act approach to problem solving and achieving continuous improvement.

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